DISCLAIMER AND POLICIES
 

Use of the Website​

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

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Trademarks​

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

 

External links​

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

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Warranties​

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

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Prices

Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.

Prices on www.kalaneedhi.com are subject to change without notice. Please expect to be charged the price for the www.kalaneedhi.com merchandise you buy as it is listed on the day of purchase.

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Disclaimer of liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

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We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

 

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

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Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

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Cancellation & Returns

You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. You can cancel one order item within an order without cancelling the entire order if the order contains 2 or more order items. we can’t offer you a full refund or exchange.

For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking/upi).

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Applicable laws

Use of this website shall in all respects be governed by the laws of the state of Punjab, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in India country, Punjab, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

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As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh.

 

Purchase Terms

• The Product and is set in gold and certified by BIS hallmark.

• Weight mentioned for the product is estimated weight.

• Diamond jewellery is certified by Gemmological Laboratory

• The image has been enlarged for better viewing.

• Product colour may slightly vary due to photographic lighting sources or your monitor settings.

• Please inspect the package for any tampering before accepting the delivery

• The product will be dispatched after 10-15 days of getting order.

 

Contests

The winners of contests and giveaways will be selected at the company’s discretion.

The prizes/ gifts/ giveaways are non-returnable/ exchangeable.

Any additional facilities provided by the company to winners and selectees of any contest is at the company’s discretion

www.kalaneedhi.com reserves the right to change the terms and conditions of contests/ giveaways without prior intimation.

All disputes will be resolved at info@kalaneedhi.com

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Visa Terms and Conditions

Offer details as shown are based on information provided by the Merchant. No warranties are made by Visa that the information is correct. Please check directly with Merchant to confirm availability and validity of the Offer.

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The Merchant is the sole provider of all goods and/or services under this offer. Accordingly, the Visa Cardholder understands, acknowledges and agrees that the procurement by him/her of any goods and/or services under this Offer shall constitute a contract solely between the merchant and him/her, and Visa is not, nor will become, a party thereto.

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By utilizing or attempting to utilize any of the goods and services under this Offer, the Visa Cardholder understands, acknowledges and agrees that:

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Any claim, complaint or dispute of any nature arising out of or in relation to the procurement, or attempted procurement by the cardholder of any goods and/or services under this offer (each a “Claim”) shall be settled by the Visa Cardholder directly with the Merchant, and Visa Cardholder shall not make any Claim against Visa.

Without prejudice to the foregoing, and to the fullest extent permitted by law, Visa shall not be liable to any person for any loss, damage, expenses or claim (whether direct or indirect) in relation to any personal injury, death, false representation, damage or omission arising from or in connection with the usage or attempted usage of the Offer or goods and/or services provided under the Offer.

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Free Gift

All free gifts are treated as discounts.

In Case of Partial Cancellation or Returns of Orders with a Free gift, the Amount refunded will not include the discount attributed to the Free Gift.

Sign up credits cannot be used for purchase of coins

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Offer Terms & Conditions

Special offer is valid only on select designs on jewellery.

Www.kalaneedhi.commay change (add to, delete, or amend) these terms from time to time.

All disputes, with respect to the products and services offered in this connection, are subject to Patiala jurisdiction.

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Gift Card

You can redeem Gift Card(s) on www.kalaneedhi.com, the www.kalaneedhi.com app.

Gift Card(s) can be redeemed on the purchase of any jewellery products on www.kalaneedhi.com.

Gift Card(s) can be redeemed on Plain Gold Jewellery, Gold Coins, Silver Coins, Solitaires, Preset Solitaires, Diamond Jewellery and Gemstone Jewellery. Please check the type of Gift Card before confirming the type of jewellery or coin that can be bought via it. Certain Gift Card(s) can be used on specific categories only.

On the Cart page, click on the link “I have a voucher code/gift card” and enter your 16-digit Gift Card number and pin for redemption.

Multiple Gift Card(s) can be used in a single transaction. You may combine Gift Card(s) with any other payment type on Kalaneedhi Jewellers LLP.

Gift Card(s) can also be partially redeemed, as often as a user wishes to, till its balance is consumed or it expires.

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Gift Card(s) are valid for a period of 6 months from the date of issuance to the recipient.

Gift Card(s) cannot be used to purchase another Gift Card.

Payment mode will be Net Banking, Credit/Debit Card, Kalaneedhi Cash.

Gift Card(s), once bought online, shall be considered as sold and cannot be Cancelled, Exchanged or Refunded.

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If lost or misused, the Gift Card(s) cannot be replaced. Gift Card(s) are void if resold, cannot be exchanged for credit(s) or cash, and cannot be re-validated once expired.

In addition to these Terms and Conditions, www.kalaneedhi.com Gift Card(s) and their use on our website are also subject to Kalaneedhi Jewellers LLP’s general Terms of Use & Kalaneedhi Jewellers LLP’s decision will be final in case of any dispute.

www.kalaneedhi.com may change (add to, delete, or amend) these terms from time to time. Unless stated otherwise, the changes will apply to any new www.kalaneedhi.com gift card. Any Gift Card(s) you purchase are for personal, non-commercial use and enjoyment only. The same may be shared with family and friends but may not be advertised, sold or used as promotional items by the purchaser or anyone else without Kalaneedhi Jewellers LLP’s prior written consent.

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Terms and Condition for Monthy Savings Plan

1.       The Monthly savings (hereinafter “Monthly savings” or the “Plan”) offered by Kalaneedhi Jewellers LLP  facilitates Customers to purchase Kalaneedhi jewellery by making payments for the same over a Eleven month period and the Customers will be entitled to avail certain discounts subject to these Terms and Conditions.

2.       Under this Plan, the Customer has to pay 11 (Eleven) fixed monthly instalments of a minimum of Rs. 5,000/- (Rupees Five Thousand) or above. During the 11 (Eleven) months, the Customer has to pay one instalment every month. More than one instalment in a single month will not be accepted.

3.       Customer will have to make the payment of the instalment on the Due Date. To this Plan, the Due Date shall be same date as the Enrolment Date for the subsequent months. However, the Customer shall be provided with a grace period of 7 (Seven) days in a month for payment of the instalment. In the event the Customer fails to pay the instalment within the grace period, the proportionate discount as offered herein shall be reduced.

4.       The Plan will mature after 12 months from the Enrolment Date and the Customers will be eligible to redeem by purchase of jewellery from the Company at the Kalaneedhi stores. For the purpose of this Plan, the date of payment of first instalment shall be deemed as the Enrolment Date. The Customer is mandatorily required to redeem his/her account before the completion of 400 days from the Enrolment Date.

5.       The Customers would be eligible for a discount of 75% (Seventy Five percent) of one month’s instalment upon redemption, after the completion of 12 months from the Enrolment Date subject to the Customers having made the payment of all Eleven monthly instalments. If a Customer redeems before the completion of 12 months will not be eligible for any discount or benefit of “Monthly savings”

6.       The Customer will have the option to pre-close the Plan only if the Customer has paid a minimum of six monthly instalments and after completion of 180 days from the Enrolment Date. In the event of such pre-closure, customer will have to purchase jewellery at the Kalaneedhi Store equal to the value of the instalments accumulated in his/her account as on that day. the Customer will not be eligible for any discount/discount voucher.

7.       In case the Customer does not redeem within 400 days, he/she will be refunded with the aggregate instalment amount paid by the Customer until the date of the refund. A discount voucher for the applicable discount amount will be provided which can be utilized only to purchase jewellery from the Company of a value that is equal to or greater than the full value of instalments paid.

8.       Refunds under the Plan, if any, will be made by way of cheque in the name of the account holder as specified in the Enrolment Form or by online transfer to the bank account as specified in the Enrolment Form, and no cash refund shall be permissible.

9.       Gold rate booked or charged on the invoice may vary city wise depending on the corporate gold rate applied by the Company. The rate of gold shall be based on the Company’s rate of gold prevailing on the date of purchase.

10.   Only individuals can enrol in to the Plan and enrolment is not permissible for other entities like companies, partnership firms or proprietorship concerns or Trusts or Hindu Undivided Family (HUF) or NRI Customers. Minors may enrol only through their natural guardians.

11.   Customers cannot enrol with his/her borrowed money.

12.   Enrolment may be through offline mode, i.e., at the Kalaneedhi stores, or online by registering on the Monthly savings.

13.   Kalaneedhi Jewellers LLP reserves right to verify the identity of the Customer by means of SMS and/or OTP generation or by any other means at any time including at the time of enrolment and at the time of concluding the purchase and taking the delivery of the jewellery. Kalaneedhi Jewellers LLP also reserves the right to verify the authenticity of the documents provided by the Customer.

14.   At the time of enrolment, the Customer should ensure that, the Monthly savings Enrolment Form is signed in the space provided, physically or electronically, as the case may be, accepting these terms and conditions.

15.   Payment of monthly instalment(s) may be made by cash, credit / debit cards, NEFT/ RTGS, local cheques in favour of “Kalaneedhi Jewellers LLP ” payable in the city in where the Kalaneedhi Store in which the account was opened is located, Standing Instruction or Automated Clearing House. International card for online payment will not be accepted. In case of cheque dishonour, the bank charges shall be borne by the Customers. Payments can be made at any of the Kalaneedhi stores or through the Monthly savings website or Monthly savings Mobile Application. Kalaneedhi Jewellers LLP shall not be responsible for any online payment failure and money being debited from the Customer’s account. Customers are requested to check with their banks or other service providers for such payment failures. It is the responsibility of the account holder to enter details correctly.

16.   The Company or the Kalaneedhi stores will not be responsible or liable to send reminders for payments.

17.   At the time of purchase of jewellery, the account holder must personally come and should produce a valid photo identity proof and PAN Card, if required under applicable law, and effect the redemption of the instalments paid towards purchase of jewellery. The Company reserves the right to satisfy the identity of the Customer in any manner it deems fit.

18.   In addition to the gold and stone charges, all jewellery purchased under the Monthly savings will be subject to making charges, wastage charges, material charges, Goods and Services Tax, or any other surcharges, levies as may be applicable/ prevailing at the time of purchase.

19.   The Customer will have to purchase the 22k jewellery or can purchase Diamond Jewellery 14k or 18k only for the total instalment amount paid and partial purchase is not allowed. The customer cannot claim cash payment or refund for the total instalment amount paid and customer cannot purchase 24k gold under “Monthly savings”.

20.   The Customer may appoint a nominee at the time of enrolment upon submission of relevant documentation. In the event of death of the account holder, the amount is transferable by the Company only to the person(s) whose nomination has been filled by the account holder in the Enrolment Form at the time of opening the account subject to such nominee producing identity and address proof. In case the account holder does not nominate any person, any claim(s) made by any other person(s) on behalf of the account holder will not be entertained unless such person being a legal heir/duly authorised person claiming the benefits under the Plan, shall produce below documents to the Company:

·       Death certificate of the deceased.

·       Succession Certificate.

·       NOC from other surviving legal heir for redemption.

·       Will (if any)

·       Along with all other supporting documents and clarifications

·       However, the decision of the Company shall be final on sufficiency of any document in all such cases above and the same shall be binding upon the claimants.

21.   The Company reserves the right to alter, amend, add, or delete part or whole of the privileges of the Plan without prior notice to the account holder, as long as the same is not detrimental to the interests of the account holder.

22.   The Company is the operator of this Plan and reserves the right to suspend the Plan at any time.

23.   Any conditions that are not explicitly covered above would be the discretion of the Company at the time of transaction/redemption. The decision of the Company in this regard would be deemed as irrevocable and final.

24.   Disputes if any will be subject to the Courts in Patiala jurisdiction only, to the exclusion of any other court’s jurisdiction.

25.   In case of any change in existing laws, rules, Acts, etc. by any regulatory authority, the Company reserves the right to make such modifications/change/suspend/discontinue the Plan suitable to the change of law and necessary requirements as per the same have to be complied with by the account holder. 

All disputes concerning the products and services offered in this connection are subject to Patiala jurisdiction.