These terms apply to every bill issued by Kalaneedhi Jewellers LLP, whether you buy at our Patiala store or online at kalaneedhi.com. They are part of your bill. If your printed bill or order receipt says something more specific, that wording applies to that purchase.
Last updated: 7 November 2026. The terms in force on the date of your bill apply to that bill.
1. Your bill
- Please check your name, the items, weights, purity and amounts before you leave the store or as soon as your online order arrives, and tell us straight away if anything looks wrong.
- Keep your original bill safely. We need it for any exchange, repair or question about your jewellery.
- An estimate or quotation is not a tax invoice, and its rate is not fixed. Only a final bill records a sale.
2. Rate and price
- Gold and diamond rates change often. Your purchase is billed at our rate on the date of the bill, unless a rate was fixed in writing on your advance or order receipt.
- Unless your bill shows making charges separately, the rate per gram on your bill already includes making.
- GST and any hallmarking or other charges are added as shown on the bill.
- Offers and discounts apply only as stated at the time of purchase.
3. Weight, purity and stones
- Your bill records the description, weight and purity of each piece. Weights shown on the website are estimates; the actual weight appears on your bill.
- Gold jewellery carries a BIS hallmark and HUID wherever the law requires it. You can check a HUID in the government’s BIS Care app.
- Diamond and stone weights are stated as approximate. Natural stones have their own colour and inclusions, and small variations are not defects.
- Where a laboratory certificate is supplied, its grading is the opinion of that laboratory.
4. Payment
- Jewellery is handed over once it is paid in full, unless we agree otherwise on the bill. Payments by cheque or bank transfer count once the money reaches our account.
- If we agree to part payment, the balance and its dates are written on the bill, and the piece remains ours until the balance is paid.
- By law we need your PAN for a purchase above ₹2 lakh, and we cannot accept ₹2 lakh or more in cash for a single bill or from one person in a day.
5. Old gold given in exchange
- You confirm that the old gold you give us is your own and lawfully held. We may ask for identity proof.
- We test the purity and weigh it at the store. Its value is worked out at our rate on that day, and the testing result, value and any deductions are shown on your bill.
- Its value is adjusted against your new purchase and is not paid out in cash.
- Pieces set with stones are valued case by case. Stones may not be given any value.
6. Exchange and return of jewellery you bought from us
- Goods once sold are not taken back for cash. They can be exchanged as per our store policy at the time of exchange, on producing the original bill and after we inspect the piece.
- Making charges, taxes, and any discount given on the original bill are not returned on an exchange.
- Made-to-order, customised or altered pieces cannot be exchanged, except for a genuine defect.
- If a piece has a manufacturing defect, or does not match the purity on your bill, tell us and we will repair it, replace it or refund you as the law requires.
- Online orders also follow our Returns & Exchange and Shipping pages.
7. Advances and made-to-order pieces
- The advance paid, any fixed rate, the delivery date and what happens on cancellation are as written on your receipt.
- The finished weight of a made-to-order piece can differ from the estimate. The final bill is made on the actual weight.
8. Repairs and care
- Normal wear, accidental damage, misuse, and stones lost through wear are not defects. Repairing them may be chargeable, and we will tell you the charge first.
- Repairs and polishing can slightly change a piece’s weight.
9. Monthly Savings Plan
Instalments and redemption under the plan follow the separate Monthly Savings Plan terms.
10. Your details
We keep the details on your bill for billing, tax records and after-sales service, as described in our Privacy Policy.
11. Your rights, law and jurisdiction
- Nothing in these terms takes away your rights under the Consumer Protection Act, 2019 or any other law that cannot be waived.
- If something is wrong, please talk to us first at the store, on +91 95177 51292 or at info@kalaneedhi.com.
- These terms and every bill are governed by the laws of India. All disputes are subject to the jurisdiction of the courts at Patiala, Punjab only.
Contact
Kalaneedhi Jewellers LLP, Bhupindra Road, Patiala 147001, Punjab, India. Open all days, 10:30am – 8:00pm.